31-Day Return Policy
From the receipt of your order, you have 31 days to register your return. After registration, you have a further 14 days to return the item to us.
Hassle-free returns
Enjoy our extended 31-day return policy. This gives you plenty of time to decide at your leisure whether the rug meets your expectations.
Personal support
Our expert team is with you every step of the way. We are available to assist you at any time with questions or concerns.
Satisfaction promise
With our 31-day return policy, you shop without risk – your satisfaction is our top priority.
How the return process works
- Send an email with your order number to mail@morgenland-teppiche.de.
- You will receive your return label by email.
- Pack the item carefully and attach the return label prominently to the parcel.
- Drop the parcel off at a shipping service provider and keep the proof of postage.
- Once the return has been received, the refund will be processed within 14 days as a rule.
Return at your own cost
Alternatively, you can arrange the return postage yourself and drop the parcel off at a shipping service provider of your choice. In this case, the return shipping costs are borne by you.
Return shipping costs
Return costs per size (Germany & Austria)
- Rugs up to 150 cm: €7.95 per item.
- Rugs from 150 cm to 300 cm: €14.95 per item.
*These costs also apply to blankets, sheepskins and other items.
Return conditions
You may inspect the item as you would in a physical shop. For a full refund, the product must be returned unused, undamaged and ideally in its original packaging. Custom orders are excluded from the right of return.
The following are excluded from returns:
- Products received more than 31 days ago
- Products without original packaging
- Custom orders
- Damaged, used or incomplete items
- Non-slip mats without original packaging
How the return process works
- Send an email with your order number to mail@morgenland-teppiche.de.
- You will receive your return label by email.
- Pack the item carefully and attach the return label prominently to the parcel.
- Drop the parcel off at a shipping service provider and keep the proof of postage.
- Once the return has been received, the refund will be processed within 14 days as a rule.
Returning large rugs
Large rugs must be packaged in the same way as when they were originally delivered. If the rug was delivered folded in a box, please return it folded in a box.
Common return questions
Can I return a rug if I don't like it?
Yes, you can return the rug within 31 days. The item must be unused and ideally in its original packaging. Custom orders are excluded.
Can I exchange an item?
A direct exchange is not possible for system reasons. Please order the desired item again and return the other one separately.
What should I do if I receive a defective or incorrect item?
Please send us an email with a photo of the defect. After review, we will exchange the item or refund the purchase amount. In this case, we will cover the shipping costs.
When will I receive my refund?
After the return has been reviewed, we will refund the amount within a few days to your original payment method. The exact duration depends on your payment provider.
