How can we help you?

We strive to provide high-quality product photos. Every detail is depicted or described as accurately as possible. The rugs and room images shown represent the best possible result. However, colour variations may occur due to external factors such as your monitor settings.

As a registered customer and newsletter subscriber, you benefit from various discounts and special offers.

Of course! For maximum customer satisfaction, we offer a 31-day return policy that goes beyond the statutory right of withdrawal. This right requires the item to be returned undamaged, unused and ideally in its original packaging. Custom orders are excluded.

We ship our rugs with DPD, GLS and UPS.

Yes, we also offer professional rug cleaning. More information can be found on our website.

It's simple: 1. Select your item and add the desired quantity to your cart. 2. Review your cart. 3. Proceed to checkout. 4. Enter your delivery and billing address. 5. Choose your payment method. 6. (Optional) Apply a discount code. You will then receive an order confirmation by email.

Click on 'Register' in the top right corner and enter your details.

• PayPal • Direct debit • Credit card • Klarna direct bank transfer • Klarna instalment purchase • Cash payment on collection • Prepayment

In the final step of your order, below your selected payment method, you will find the field 'Apply discount code'. Make sure the code is entered correctly, click 'Apply' and the amount will be deducted from the total price.

Yes, shipping and return shipping within Germany are free of charge.

Yes, we also offer professional rug repairs. More information can be found online.

After logging in to your customer account, you can edit your address, password and other details.

Oriental rugs have a light and a dark side due to the knotting technique. Depending on the viewing angle, the rug may appear lighter or darker. This effect is particularly pronounced with glossy materials such as silk.

Yes, by appointment you can view the rugs at our showroom in Hamburg.

A direct exchange is unfortunately not technically possible. Please order the desired item separately and return the other one.

Use the 'Forgot password?' function when logging in. You will receive an email with a link to reset your password.

Our customer service is happy to assist you: Monday–Friday 9:30–13:00 & 14:00–17:00. Phone: +494038632775. Email: mail@morgenland-teppiche.de. Outside opening hours, please use our contact form.

Yes, we fully insure all shipments – regardless of the item's value. This service is free of charge for you.

You will receive an order confirmation by email. Please also check your spam folder. In-stock items are usually dispatched within one working day. You will receive a shipping confirmation with a tracking link.

Please send us a photo of the affected item by email. Return the item in its original packaging. If the complaint is valid, you will receive a replacement or a refund. Return shipping is free of charge.

If the item is sold out, you can sign up to be notified. For custom orders, please contact our customer service.

Our rugs are carefully rolled or folded and shipped in recyclable packaging. Your order will arrive safely and in an environmentally friendly manner.

Knot density, material, silk content, handcraft and design all influence the value. Many criteria factor into the assessment of a rug.

After the return has been checked, we will refund the amount within a few days. The payment will be made to your original payment method. Bank processing times may vary.

On our homepage you can sign up for the newsletter and receive a 20% discount.

No, we do not deliver to PO boxes as a personal signature upon receipt is required.

Care depends on the material. We recommend professional rug cleaning. Further tips can be found in our blog.

Yes. For international orders, please use the appropriate Morgenland Rugs online shop in your language.

Items marked 'ready for immediate dispatch' are in stock. Each rug is unique. If you have any questions, our customer service team will be happy to help.

Yes, once your order has been dispatched you will receive a confirmation email with a tracking link.