31 Days Return Policy

Do you want to return your order? From the time you receive your order, you have 31 days to register your return. After you register your return, you have 14 days to return the goods

Hassle-free Returns

Enjoy our extended return policy of 31 days. Your satisfaction is our top priority, giving you ample time to decide if the rug meets your expectations.

Expert Support

We’re here to ensure your experience is seamless and informed at every step of the way. If you encounter any issues with your rugs, we’re here to assist you.

Satisfaction Guarantee

Our commitment to your satisfaction is unwavering. With a 31-day return window, you can explore our rugs knowing that your satisfaction is at the heart of every purchase.

Online Returns

Send an email with your order number to mail@morgenland-teppiche.de
You will then receive your return label via email from us
Pack your parcel properly and attach the return label to your package
Drop off your parcel and keep a close eye on the tracking
Upon receiving the return, we aim to process the refund within 14 days. We recommend keeping the return receipt until you have received the refund.

Return at your own expense

Alternatively, you have the option to return your parcel to a post office of your choice and pay for the return label yourself, thus avoiding return costs on our part.
For further instructions, please click here for the return application.

Return costs

Return costs per size

Rugs 0cm to 150cm cost €7.95. Each additional rug (0-150cm) costs an additional €7.95
Rugs 150cm to 300cm cost €14.95. Each additional rug (150cm - 300cm) costs an additional €14.95.

Please note: that the return costs are for parcels within Germany and Austria.

*These return costs also apply to cuddly blankets, furs, and all other items.

Return conditions

Upon receipt of the order, you can inspect the product, similar to in a store. If you wish to return a product, you have 30 days after receiving your order to register your return. For a full refund, it is important that you return the product in its original and undamaged condition¹. The packaging must be carefully sealed to prevent the product from falling out or becoming soiled.

Non-slip mats that have been completely removed from their packaging cannot be returned.

The following products are excluded from return:

Products received more than 30 days ago
Products without original packaging
Custom-made products
Products that are damaged, used, or incomplete
Non-slip mats whose original packaging has been completely removed.

Instructions for returns

Send an email with your order number to mail@morgenland-teppiche.de
You will then receive your return label from us by email
Pack your package properly and attach the return label to your package
Drop off your package and keep a close eye on the tracking
After receiving the return, we will endeavor to process the refund within 14 days. We recommend keeping the return receipt until you have received your refund.

Return of large rugs

Upon receipt of the order, you can inspect the product, similar to in a store. If you wish to return a product, you have 30 days after receiving your order to register your return. After you have reported your return, you have 14 days to send the goods back.

Was your rug delivered folded in a box? Please return the rug folded in the box.

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